Setting up your Cedibites mailbox

For staff, managers and admins · Updated 26 Oct 2026

This guide follows one example from start to finish: a mailbox for Nii Mantse, nii@cedibites.com. Put your own name in place of nii wherever it appears.

Changing your password. your own password

Do this before touching the phone. Then the phone only ever holds your own password.

1. On any phone or computer, open https://mail.cedibites.com/account.
2. Sign in with nii@cedibites.com and the temporary password the admin gave you.
3. Go to Account › Credentials › Password.
4. Type the current password first, then your new one. Save.
5. Sign out.

From now on only you know the password. If you forget it, the admin sets a new temporary one and you repeat these steps.

On an iPhone: the Mail app

The iPhone's own Mail app takes about three minutes to set up.

1. Open Settings › Apps › Mail › Mail Accounts › Add Account › Other › Add Mail Account. On older iPhones the path starts Settings › Mail › Accounts.
2. Fill in:
   • Name: Nii Mantse. People see this name on your mail.
   • Email: nii@cedibites.com
   • Password: your own password from your CediBites email account (the same one you use to sign in to webmail)
   • Description: CediBites
3. Tap Next. Choose IMAP at the top, then fill in both server boxes:

4. Tap Next. The iPhone checks the settings, then offers Save. Leave Mail switched on and save.

If the iPhone cannot connect, open Mail Accounts › CediBites › Account › Advanced. Check that Use SSL is on with port 993. Then go back, tap Outgoing Mail Server › mail.cedibites.com, switch on Use SSL and set port 587.

In the Gmail app, on iPhone or Android

The Gmail app can hold your CediBites mail next to your Gmail, and replies go out as nii@cedibites.com.

1. Open the Gmail app and tap your profile picture at the top right.
2. Tap Add another account, then Other. On Android, pick Personal (IMAP) if it asks for an account type.
3. Enter nii@cedibites.com and your password.
4. When it asks for server details, copy them from the settings card below: incoming mail.cedibites.com port 993 SSL/TLS, outgoing mail.cedibites.com port 587 STARTTLS.
5. Finish, and the mailbox appears in the account list under your profile picture.

Settings for any other mail app

Outlook, Samsung Email, Thunderbird and the rest all take the same settings. Always choose IMAP. POP is not offered.

If something goes wrong

• The phone keeps saying the password is wrong. Stop it there and correct the password in the account settings. Many wrong tries in a row can get your connection blocked by the server. The admin can lift a block under Security › Blocked IPs.
• You forgot your password. Ask the admin for a new temporary one, then repeat Part 2.
• Your phone is lost or stolen. Tell the admin at once. A new password stops the old phone receiving your mail.\

For anything else, write to tech@cedibites.com. or WhatsApp @rvsomda